You manage your business while we manage your day-to-day ICT operations.
With our extensive experience in providing Managed ICT services to one of the largest Global Oil & Gas Company, we are in the position to deliver a comprehensive end-to-end Managed ICT services to you. Our objective is to ensure that you experience smooth ICT services at the same time providing strategic recommendations on the complex ICT choices to add value to your business. By taking away these challenges, you can totally focus all your energy on achieving your business goals.

To ensure excellent services to our clients, we have adopted industry's best practises, incorporating proven processes to help you achieve cost savings, streamline processes, limit risk and manage change within our support services and delivery framework. Our objectives are to embed our people in your business processes and foster a close working relationship with you so that we are able to proactively recommend innovative solutions to enhance your business.

Our strength encompasses the breadth of management and operations of key services within any ICT environment including:

Management, tracking and reporting of incidents and service requests while ensuring incidents are resolved within the agreed service levels.

Operations, maintenance, technical and functional support of installed applications and databases (e.g. DB2, Oracle, ZOS). The supported applications range from enterprise wide to business specific applications on various platforms (e.g. SAP, Microsoft .Net, , Lotus Domino)

Management and maintenance of data center and its facilities. This includes access management, physical security, monitoring of environmental controls such as humidity level, temperature and power supply.

Management and maintenance of servers (Mainframe, Midrange and INTEL) and respective operating systems. This includes backup and restore services, patch management, corrective and preventive maintenance.

Management and operations of network links and equipments for voice, video and data communications for Local Area Network (LAN), Internet Protocol Virtual Private Network (IPVPN) based Wide Area Network (WAN), PABX, voice and video conferencing. Service includes monitoring of network utilization and optimization to ensure Quality of Service (QoS) offerings.

Management and operations of PCs, notebooks, printers, handhelds and other peripherals. Services include installation, configuration and support.

Management and operations of secured computing environment based on ICT security policies and guidelines. Services include monitoring and reporting of ICT security violations, reporting of security incidents and systems access management and updating of anti-virus signatures.